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Kloft Guarantee

Lowest Price Guarantee

Kloft ensures that the prices on kloft.com (our official e-store) are lower than or at least the same as any Kloft store on other ecommerce platforms, subject to prevailing terms and conditions.

On the occasion where you find a lower price at our stores on other ecommerce platforms after having purchased the item from hebeloft.com, and this difference in price is not due to an ongoing platform-specific promotion, (e.g. 11.11, Flash Sales, One Day Specials), you will be refunded the difference if you bring it up to us within 7 days.

Frequently Asked Questions:
Q: What are the other ecommerce platforms that your stores can be found at?
A: Lazada, Shopee, Qoo10, Redmart, NTUC, Fairprice Online and Ezbuy.

Q: How do I request for a refund from Hebeloft?
A: Customers can visit our showroom at 20 Deane Street, Shop 20, NSW 2138, Australia, or email kloft@hebeloft.com within 7 days of purchase. Please highlight the lower price you want us to match and provide a screenshot of (1) the receipt from your purchase at kloft.com, and (2) the price tag, advertisement or catalogue on the Kloft store in question on the day that you notice the discrepancy in price, to facilitate the price match.

Q: How long do I have to wait to get a refund?
A: If you visit our showroom, we will be able to process the claim in the same visit, provided proof is provided as mentioned above and all requirements are met. Requests through email typically take three working days to process.

Q: Do you price match "free gift with purchase" offers?
A: No, we do not.

Q: How will the difference in price be refunded to me?
A: The difference will be refunded in the form of a voucher for our e-store, which will be sent via email. Alternatively, we are able to refund the difference in cash, if you make the claim by visiting our showroom in person. You are only allowed to claim one price match per item.

The latest Kloft Price Promise takes effect from 1 June 2021.
 

Kloft reserves the right to reject any exchange or return that does not fulfill any of the above policies, and will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.

Kloft reserves the right to amend any terms and conditions without prior notice.

Kloft Promises

100% Authentication

Our products are 100% authentic with certification from our manufacturers so that you can use our products with a peace of mind. We are transparent with the ingredients that goes into the product which is listed on the packaging of all our products.

Fast Delivery

Any orders placed before 11am on Monday to Friday will be processed on the same day. Any other orders will be processed the next working day. We work with reliable courier services and have delivery handling promises.

Official Distributor

Kloft is an authorized and official distributor of many Korean Indie brands as listed on our website. We are also the sole distributor of the following brands: Skylake, Soosul, Pretty Skin, Bergamo and Derma Science.

Trusted Partner

We are available offline too, and work with credible offline retail stores to provide you the opportunity to try out our product testers and customer services.