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Returns, Refunds & Exchange
If you are unhappy with your purchase, contact us at hello@kloft.com.au or at +61408708696 within 30 days of your delivery date and we’ll resolve the matter together.
Returns
We accept returns in their original condition and packaging within 30 days of purchase. The order confirmation slip or store receipt must be presented for any returns, exchange or refunds. Returns or refunds will be given to customers in the form of Kloft Gift Vouchers. There will be strictly no cash refunds. Customers are also required to return any free gifts and/or samples received from the purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and has been inspected, we will send you an email to notify you of whether your refund has been approved or rejected. If it has been approved, your refund will be processed, and we will send you a Kloft Gift Voucher which you can use for your next purchase at our showroom (20 Deane Street, Shop 20 NSW 2138, Australia) or on kloft.com.au.
Exchanges
We exchange items only if they are defective or damaged. If you require an exchange, drop us an email at hello@kloft.com.au and mail the product to 20 Deane Street, Shop 20 NSW 2138, Australia.
Shipping for Returns
Mail the product to 20 Deane Street, Shop 20 NSW 2138, Australia.
You will be responsible for paying the shipping fees that arise from returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Kloft reserves the right to reject any exchange or return that does not fulfill any of the above policy and will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.
